PMJJBY & PMSBY – Claim Settlement Process

This post is written by Shiv Kukreja, who is a Certified Financial Planner and runs a financial planning firm, Ojas Capital in Delhi/NCR. He can be reached at skukreja@investitude.co.in

People are enthusiastic about the launch of Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY). Many of them are thanking Prime Minister Mr. Narendra Modi and his government for launching such people-centric schemes.

But, there are many people who are skeptical about an efficient implementation of these schemes and the benefits of these schemes reaching their ultimate beneficiaries. How these schemes will get managed, how the claims will get processed and how easy would it be for the policyholders or their nominees to get their claims, all this is yet to be seen and observed.

But, one thing which has been made clear by the banks or the insurance companies is the process of making the claims in case of any mishappening. Courtesy State Bank of India (SBI), here is the bank’s process of claim settlement for PMJJBY:

Claim Settlement Process in State Bank of India (SBI) – PMJJBY

On receipt of death intimation, the servicing bank branch shall send the Claim Form (annexure 7), Death Certificate, Discharge form (Annexure 8) and Certificate of Insurance from the nominated beneficiary and shall send these to the nearest SBI Life Office or to:

SBI Life Insurance Co. Ltd. – Claims Dept,

Kapas Bhavan, Plot No. 3A,

Sector 10, CBD Belapur,

Navi Mumbai – 400 614.

Tel: +91 – 22 – 6645 6000

Fax: +91 – 22 – 6645 6654

E-mail: claims@sbilife.co.in

On admission of the claim, the claim amount will be paid to the bank account of the nominee with intimation to the designated branch of the Bank (Annexure 9). In case of requirements or claim is not accepted, the same will be intimated to designated branch of the Bank.

So, in case of an unfortunate event, the nominee is required to follow the following process:

  • Fill the Claim Form and submit it along with the Death Certificate or Original FIR or Post Mortem Report (PMR), Discharge Form and the Certificate of Insurance at the servicing branch of the bank. In case of disability, Disability Certificate from Civil Surgeon is also to be attached.
  • The bank branch will then send all these documents to the nearest office of the insurance company.
  • After scrutinising the documents, the insurance company will transfer the claim amount to the bank account of the nominee and intimate the designated branch of the bank.
  • In case of any discrepancy or the claim is rejected on certain grounds, the insurance company will intimate the same to the designated bank branch.

Here are the sample claim settlement forms for PMJJBY & PMSBY:

PMJJBY Claim Form – English

PMJJBY Claim Form – Hindi

PMSBY Claim Form – English

PMSBY Claim Form – Hindi

In case you have anything to share about these two schemes or have any query regarding the claim settlement process, please post it here.

104 thoughts on “PMJJBY & PMSBY – Claim Settlement Process”

  1. i have taken pmjjby and pmsby policy from SBI bank in the month of april and the amount is also being deducted from my account but i havent received any sms or any document about my succesful enrolment in the scheme (few of my colleagues have received policy no thru sms).
    any possibility of knowing atleast my Policy no so that i can check my personal details . plz help

  2. sir
    please give the details of the insurance company name and adders tied with SBH for the scheme PMSBY in Nalgonda (Dist), Telangana. The

  3. Hi Sir, my sister met with an bike accident and died on Sept 11, when we contacted the SBI branch they said we have not claimed any policy till now and asked us to come after 1 month as the Manager is new to the branch.
    She had enrolled for both PMJJBY & PMSBY can we claim both or only one, and what is the procedure for this, please help us because she had 3 year old son.

  4. Respected sir!
    My brother-in-law expired on 08-09-2015. he was under PMJJY we claimed on 29-09-2015 but we did’t get any information from the respective bank.When we approached the bank manager he informed us that they didn’t get any response from their authorities(LIC).Now what should we do,whom should we meet.can you help us.

    1. Hi mallikarjun, he should respond for ur request n if not means directly in the same web collect state Wise tool free numbers or national tool free number n call

  5. hi this is ammu….i wantsome information…my brother in law passed away 8.11.2015.he is under PMJJBY(Priministers Jeeban Jyoti Bima Yajana Rs 330/-) .how to claim………plz help me……

  6. Sir

    I erroneously enrolled the sbi customers under PMJJBY(Priministers Jeeban Jyoti Bima Yajana Rs 330/-) instead of PMBSY( Priministers bima suraksha yajana Rs 12/-) and Rs 330/- already deducted from there account and the customers are not interested to deduct Rs 330/- in the coming year i.e 2016 . Please guide us how to rectify the problem or whom to contact . manas debnath SBI staff ,ph no-9583479856

  7. My brother passed away in August and have applied for both pmjjby nd pmsby which was linked to IDBI bank and I got settlement of pmsby by bajaj allianz in the 1st week of October ..
    But pmjjby which is to be settled by LIC india is making delay and have contacted bank for the status they say LlC people are not yet given any response .
    How can I check the status of the claim settlement

  8. Dear Sir

    My mother died at the age of 60 due to advanced stage (3rd stage) of cancer. she was treated at the hospital and was discharged advising she cannot be further operated for a chemotheraphy or any other speciality treatment or operation due to her health condition etc., she survived for nearly 2 months under local doctor’s prescription. she was registered under PMSBY. Can the insurance amount of Rs. 2 lac for her death.

  9. Dear Sir,
    I have registered below mention scheme from my state bank of india saving s account 6 month ago.
    1.Reff: 1318060709 Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) State Bank of India
    2.Reff:1218066539 Pradhan Mantri Suraksha Bima Yojana (PMSBY) State Bank of India
    But still I have not gotten any receipt or any bond for this insurance.
    Please guide will I get any documents or this reference no is enough??

    1. Hi Ranjit,
      No policy document will be provided for these schemes. These reference numbers and debit entry in your bank passbook are the valid proofs for your insurance cover.

  10. Hii sir,
    I had been submit the claim form for death claim on 17th Aug in SBI branch. How I know that about my claim status?

  11. I am a bank employee and I do the work of registration for PMSBY and PMJJBY. My question is if by mistake the details of applicant such as DOB or name and relation of nominee is wrongly filled while registration then how such mistakes will be rectified?

  12. Hello Sir,

    I have enrolled under both PMJJBY and PMSBY. I have two doubts.
    1. I enrolled for both these schemes twice, once through physical form submission and once through online application using the same back account. I understand that a person shall have option to apply to any one scheme only once. Is there any way that i reclaim the premium amount deposited twice? If not, is there any way that this premium doesnt get deducted again twice next year?

    2. It has been 2 months since I enrolled in the scheme. But I havent received any policy certificate or any document as proof of me holding this policy. Will I ever get anything of that sort?

    Thanks

    1. Hi Abhishek,
      1. Your this year’s extra premiums are gone. You cannot claim it back. You need to check it with the bank how to stop ECS mandate for the next year’s premium.
      2. Passbook/bank statement entry is the proof of your policy. Acknowledgement of your physical application is also considered as the policy certificate.

  13. Sir, I have recently registered for PMSBY and PMJJBY. At the same time I already have personal accident policy from United India Insurance. Further, suppose I met with a vehicle accident, the family also get compensation from 3rd party insurance. In my case, shall my family will get the claim amount from all these three policies, in the event of any mishap??

      1. Sir, can you clarify ..
        Q1. I have taken PMSBY for ?2L & I also have ICICI LOMBARD accidental policy of 20L. In case of accidental death will my nominee get ? 22L ?

        Q2 . PMSBY covers Natural & Accidental death both or only Accidental death ?

        Q3 . My son and Wife taken both policy, PMJJBY & PMSBY .

        What benifit nominee will get in case of (a) Natural Death (b) Accidental Death.
        Waiting for your reply.
        Regards,
        Gopal Choudhary

      2. Sir, can you clarify ..
        Q1. I have taken PMSBY for rupees 2L & I also have ICICI LOMBARD accidental policy of rupees 20L. In case of accidental death will my nominee get rupees 22L ?

        Q2 . PMSBY covers Natural & Accidental death both or only Accidental death ?

        Q3 . My son and Wife taken both policy, PMJJBY & PMSBY .

        What benifit nominee will get in case of (a) Natural Death (b) Accidental Death.
        Waiting for your reply.
        Regards,
        Gopal Choudhary

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