PMJJBY & PMSBY – Claim Settlement Process

This post is written by Shiv Kukreja, who is a Certified Financial Planner and runs a financial planning firm, Ojas Capital in Delhi/NCR. He can be reached at [email protected]

People are enthusiastic about the launch of Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY). Many of them are thanking Prime Minister Mr. Narendra Modi and his government for launching such people-centric schemes.

But, there are many people who are skeptical about an efficient implementation of these schemes and the benefits of these schemes reaching their ultimate beneficiaries. How these schemes will get managed, how the claims will get processed and how easy would it be for the policyholders or their nominees to get their claims, all this is yet to be seen and observed.

But, one thing which has been made clear by the banks or the insurance companies is the process of making the claims in case of any mishappening. Courtesy State Bank of India (SBI), here is the bank’s process of claim settlement for PMJJBY:

Claim Settlement Process in State Bank of India (SBI) – PMJJBY

On receipt of death intimation, the servicing bank branch shall send the Claim Form (annexure 7), Death Certificate, Discharge form (Annexure 8) and Certificate of Insurance from the nominated beneficiary and shall send these to the nearest SBI Life Office or to:

SBI Life Insurance Co. Ltd. – Claims Dept,

Kapas Bhavan, Plot No. 3A,

Sector 10, CBD Belapur,

Navi Mumbai – 400 614.

Tel: +91 – 22 – 6645 6000

Fax: +91 – 22 – 6645 6654

E-mail: [email protected]

On admission of the claim, the claim amount will be paid to the bank account of the nominee with intimation to the designated branch of the Bank (Annexure 9). In case of requirements or claim is not accepted, the same will be intimated to designated branch of the Bank.

So, in case of an unfortunate event, the nominee is required to follow the following process:

  • Fill the Claim Form and submit it along with the Death Certificate or Original FIR or Post Mortem Report (PMR), Discharge Form and the Certificate of Insurance at the servicing branch of the bank. In case of disability, Disability Certificate from Civil Surgeon is also to be attached.
  • The bank branch will then send all these documents to the nearest office of the insurance company.
  • After scrutinising the documents, the insurance company will transfer the claim amount to the bank account of the nominee and intimate the designated branch of the bank.
  • In case of any discrepancy or the claim is rejected on certain grounds, the insurance company will intimate the same to the designated bank branch.

Here are the sample claim settlement forms for PMJJBY & PMSBY:

PMJJBY Claim Form – English

PMJJBY Claim Form – Hindi

PMSBY Claim Form – English

PMSBY Claim Form – Hindi

In case you have anything to share about these two schemes or have any query regarding the claim settlement process, please post it here.

104 thoughts on “PMJJBY & PMSBY – Claim Settlement Process”

  1. Dear Team
    hi,
    my mother demise on feb 2017 and she was linked with pmjjby in the bank of PNB amin , as the nominee i have submit all documents for claim settlement produced to bank as desired in first week of april 2017.
    accordingly i want to know that how much time it took by insurance agency for settlement of claim.
    Regards
    Ankur

  2. Hi sir.

    This is Raju from Bangalore. My father was a central bank of India customer. He paid two years of PMJJBY premium amount. He died on this year February month. So I applied to claim the amount on March. But still I didnt get the amount so how to check the claim status. If I ask in bank also they are telling that we sent documents to insurance company. Nothing is pending from our end. Pls suggest on this sir.

  3. Sir,

    I hereby like to get information from you that whether the amount will get back if I want to discounting this policy. Then how much I will get after 10 years.

    Waiting for your reply,

    Thanks and regards,

    Chaitali Dutta

  4. Hello,
    My father went to Hyderabad to meet my brother. There he done ERCP in a hospital, soon after coming back to delhi he got infection in bile duct and died in hospital. Can i can his death under prdhan mantri suraksha yojana?

  5. I am working in SBI, we forwarded the pmsby claim form to NICL, Jaipur…they said they will be paying only to Rajasthan ppl…but claimaint is from Kerala…can anyone provide Kerala NICL address where documents to be forwarded…

  6. I enrolled PMSBY as on launch of scheme and one and half year ago, I meat with an accident and i was in the hospital for one and half month. In the accident i lost one eye sight permanently, but by the time i was not aware of the scheme.

    My question is, am i eligible to claim the scheme?

  7. Hi sir, iam grandhi suresh my father died on 27.3.2017 Grandhi Chandrasekhar sbi a/c no 20181612268 chirala Ap pmjjby claimed 4.04.17 plz status. Contact 9948135435

  8. Hi sir,. Iam Bhargav Dasari my mother died on 13/09/2016 I didn’t get the money in my account

  9. SBI A/c 10816073864 – Want to know Claim status ! PMSBY National Insurance Policy Number – 37020442158200000256
    Want to know the current status of below PMSBY Status

    Details :
    Account Holder Name- Mithailal M Gupta

    SBI A/c 10816073864 – Want to know Claim status ! PMSBY National Insurance Policy Number – 37020442158200000256

    Thanks & Regards,
    Ramashankar Gupta
    8082483472

  10. Hello sir
    Mere papa ki death k baad maine jivan jyoti form online nikal kr fill krke bank mei jama krva diye hai 21 feb 2017 ko baad mei maine 27 ko manager ko phone kiya k vo form aagey submit ho gye hai to unhoney kaha muje pta nahi hai ye aagey kahan deposit hongey aap hee bata do mei ludhiana mei rehta hu cbi bank mei papa ka acc ttha or may 2015 ko policy krvai gayi thi bank se he but manager ko hee nahi pta k aagey kahan deposit hongey claim form jab ki form mei likha ha sub kuch bank krega but sub kuch maine hee kiya form bhi maine online nikala aub tak kuch bhi nayi huya mei kya kru please muje batao cbi ldh branch punjab madhopuri branch

  11. Sir,

    Last month my brother in law @ sister attempt suicide and demised. They were nominees in pmmjy respectively. Who is eligible to claim the insurance as there were no nominees in both cases.

  12. Sir,

    Last month my brother in law @ sister attempt suicide and demised. They were nominees in pmmjy respectively. Who is eligible to claim the insurance as there were no nominees in both cases.

  13. Dear Sir,

    My brother had taken the PMJJBY for standard chartered bank, Bareilly branch.
    He expired on 13/12/2016 and as nominee I don’t have any policy document coz no policy bond issued under this scheme.
    Now, I approach bank for claim settlement but bank also don’t know the claim process.

    Please guide.

    Dhanesh Jindal
    9319966396

  14. sir

    my father expir 9month.
    death clim ID-PMJJBY/0010825 policy-76001000135.apka letter 26/06/2016.diya hi RS.200000/-(Rupees tOW Lakh(s)only)has been transferred STATE BANK OF INDIA Account NO-35763751835.but abhi tak Rupiya nahi mila. plz reply cont.

  15. sir
    my husband expir on 3month.
    Death ciaim Acknowledgement letter date.24/08/2016.policy NO-76001000438.nomini-BeautyDebDas.pr clim abhi tak nahi mila.plz reply cont.
    thankyou.

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